Privacy Policy

Last updated: 2 October 2026.

1. Scope and controller contact

This policy covers the Berza Utovara B2B SaaS service on berzautovara.com and frachtenborse.com. Privacy requests may be sent to support@berzautovara.com or through Contact.

2. Data we process

• account and verification data: name, company, email, hashed password, phone, country, role and verification status;
• business and billing data: company address, tax/VAT identifier, selected plan and subscription status;
• marketplace data: loads, vehicles, routes, availability, messages and contact preferences;
• optional location/GPS data when a driver or company enables it;
• security and technical data: IP address, device/browser, session, audit logs and consent records;
• support requests and communications.

3. Purposes and legal bases

We process data to create and secure accounts, deliver listings, matching, maps, messaging, fleet and Dispo AI functions, administer subscriptions, prevent abuse, answer support and meet accounting or legal duties. Depending on the context, processing is necessary to perform the B2B service, meet legal obligations, protect legitimate interests or act on consent.

4. Payments and Lemon Squeezy

Paid DISPO-ID checkout is processed by Lemon Squeezy as merchant of record. Lemon Squeezy may process customer identity, billing address, tax number, payment method, tax and transaction data under its own notices. We receive subscription identifiers, plan, billing status, renewal/end dates and transaction links needed to provision access. We do not store full card numbers.

5. Visibility and recipients

Public visitors see only limited listing attributes. Logged-in business users see the contact channels enabled for marketplace cooperation. Team members see data needed for their organization. Hosting, email, maps, security and payment providers receive only data required to provide their service. We do not sell the contact database for third-party advertising.

6. Retention

Account and operational data are kept while the account is active and then only as long as needed for legitimate support, fraud prevention, disputes and mandatory accounting or legal periods. Direct marketplace chat messages older than 90 days are automatically deleted from the active inbox; mandatory system, security and billing records follow their separate legal retention periods. Payment documents are retained by the payment provider and where required by law.

7. Security and choices

We use HTTPS, password hashing, access controls, nonce/CSRF protection, rate limits and audit logging. Users can correct profile data, change contact visibility and request access, correction, export, restriction or deletion where applicable. Legal retention obligations may limit deletion. Location sharing can be turned off in the app.

8. Cookies and cross-domain account

Essential cookies maintain login, security and language/market preference. The two domains are localized entrances to the same service; a secure account transition may require a fresh authentication on the other domain. We do not use that transition to create a second subscription.

9. Contact and complaints

Send privacy requests from the email attached to the account to support@berzautovara.com. You may also contact the competent data-protection authority where applicable. See Terms of Service and Refund & Cancellation Policy.